WebwatcherComplaints and Reviews

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Webwatcher is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues.
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Customer signed up for Free Trial which lasts 7 days. On the 7th day the Free Trial ended and the customer’s Paid Subscription began. This process was made very clear at the time of sign up when the customer filled out the sign up form with their credit card number agreeing that their Paid Subscription would begin on day 7. However, the customer did have the option to cancel before day 7 if they did not want to begin a Paid Subscription.... Read more

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Webwatcher 's reply to:

Please contact us at 1-888-682-9501 where our customer support team is available 24/7 to help you. Read more

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I had purchased the yearly subscription for Android earlier this year. In the Apps section it would tell me the names of the Apps that were used. That's nice but it doesnt tell me the keystrokes that are used within the Apps. I was told by your support that your app doesnt support keystrokes for Android. Major disappointment. I then see that the apps feature was removed and was added to a "Advance Features" option. Now I get a message saying... Read more

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Customer requested refund on 6/10 because iCloud Backup was off (required on for software to function correctly) and didn’t have access when she had previously contacted support to troubleshoot. Customer has since worked with support to back up the device and, as stated, it’s working properly. Please contact us at 1-888-682-9501 where our customer support team is available 24/7 to assist. Read more

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Webwatcher 's reply to:

All records in this customer account show that all issues have been resolved by our technical support team. Settings on customer’s computer was causing the caching of recorded data that was preventing upload to their account. Records show that the customer is currently logging in and using the software successfully as of today 5/31/16. If there are any additional issues, please contact us at 1-888-682-9501, where are support team is available... Read more

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Per the complaint, the customer is concerned that the software “will work for a day or so and then stops,” no responses have been received to her emails/tickets, and the “extra storage” is not working. To speak to the customer’s concern that the software “will work for a day or so and then stops,” it is important to note that as a monitoring solution installed directly on the endpoint – WebWatcher recording is continuous. However, it is... Read more

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Please contact us at 1-888-682-9501 where our customer support team is available 24/7 to help you. Read more

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WebWatcher for iPhone is an iCloud dependent solution that does NOT require you to jailbreak the target device. This was always the case regardless of the iOS version the phone was running. Please contact us at 1-888-682-9501 where we are available 24/7 to help. Read more

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Since October of 2015 I have had issues with the WebWatcher service! They admitted to problems with one of the IPhone updates back in October so I gave them over 2 months to correct the issue. I was told I would be able to get extended credit on my service since they had the issues. I still can not get the IPhone to work with the WebWatcher program. Worked with Dolf on settings issues and still the service is not consistent! Do not Buy this for... Read more

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The last time this device backed up to iCloud was 12/16/15. Refund was denied because the software is performing as advertised. New recorded data will show in the account upon request after the next time the target device backs up to iCloud. Please contact 1-888-682-9501 where we are happy to help answer any questions 24/7. Read more

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