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Webwatcher's reply to:

Customer still has not successfully completed the install. We have recommended they reach out to support when they can dedicate 5-10 minutes to walk through the install process.
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#1142537
Webwatcher's reply to:

By starting your WebWatcher subscription, you are expressly agreeing that we are authorized to charge you a monthly or annual subscription fee at the then published rate, and any other charges you may incur in connection with your use of the service to the payment...
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#1116984
You can cancel from directly within your account at login.webwatcher.com or email support@webwatcher.com to cancel.
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#1082035

Webwatcher - My log in

Webwatcher
#1118810
I need help. I can't log on
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Webwatcher - Renewal

Webwatcher
#1102160
I was properly monitoring my targeted device yesterday, and when I woke up I tried to request data and it's not working. Can you walk me through it please
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Webwatcher - Not getting full services

Webwatcher
#1078489
I'm trying to figure out why I'm only able to see text messages not the call log
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Webwatcher - Monitoring Software Review

Webwatcher
#1018715
This product never worked correctly. Of course they will not refund your money. Only thing they will do is blame you & laugh all the way to the bank! Tonya M.
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Usability
I really hate these guys, hope to find an alternative before my annual subscription runs out. 1. They upsell you for MANY things. Want to block sites, not just monitor? Extra fee. Want to switch to a new computer? Extra fee. Need extra support? White glove support...
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I liked
  • Basic functionality
  • Sites it blocked
I didn't like
  • Sneaky upselling
  • Hard to use softare
  • Deceptive marketing practices
#1059844
Customer signed up for the WebWatcher Free Trial on 5/7/17 and then manually upgraded to a paid subscription on 5/9/17. Customer is continuing to login into their account as of 6/6/17 and is actively using the software. WebWatcher is performing as advertised.
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#1058028
Webwatcher's reply to:

To avoid any gaps in coverage, subscriptions will renew automatically until canceled (as per the terms and conditions accepted) using the payment information previously provided. Customers can easily cancel their subscription at any time to avoid being charged going...
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#1043672
Webwatcher's reply to:

This is an Apple issue where the customer needs to contact in order to resolve their iCloud backup issues. WebWatcher is performing as advertised in this account.
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I didn't like
  • Text data stopped coming
  • Poor customer service
  • Text data stopped working
#1042636
Webwatcher's reply to:

This is an Apple issue and has nothing to do with WebWatcher. If you change the Apple ID & Password of the target device, you have to update that info in your WebWatcher account to continue recording data. WebWatcher is performing as advertised.
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I liked
  • It looked like a good product
I didn't like
  • Referred to apple to correct their software
#1035746
Webwatcher's reply to:

Awareness Technologies Terms of Use and End User Licensing Agreement require that you only install its software on devices that you own or have permission to monitor and that you inform all users of those devices that they are being monitored. To ensure proper use, we...
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#1034617

Contact Webwatcher

Mailing Address:
WebWatcher Corporate Headquarters
Awareness Technologies 4640 Admirality Way, Suite 1010
Los Angeles, California 90292
United States
Phone:
(800) 340-6867
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Webwatcher's reply to:

WEBWATCHER - Not even as good as a basic service
WEBWATCHER - Not even as good as a basic service
WEBWATCHER - Not even as good as a basic service
Customer filed a chargeback with their credit card company on 2/20/17 freezing their account as they filed the claim under Fraud. Customer then reached out to us on 3/29/17 claiming that it was him and not Fraud and even paid the $20 reactivation fee. Recorded data is...
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I liked
  • Idea
  • Price
I didn't like
  • Was visible in device menu
  • Poor refund policy
  • Actual product did not deliver
#1034191