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I really hate these guys, hope to find an alternative before my annual subscription runs out. 1. They upsell you for MANY things. Want to block sites, not just monitor? Extra fee. Want to switch to a new computer? Extra fee. Need extra support? White glove support...
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I liked
  • Basic functionality
  • Sites it blocked
I didn't like
  • Sneaky upselling
  • The
  • Deceptive marketing practices
#1059844
Customer signed up for the WebWatcher Free Trial on 5/7/17 and then manually upgraded to a paid subscription on 5/9/17. Customer is continuing to login into their account as of 6/6/17 and is actively using the software. WebWatcher is performing as advertised.
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#1058028
Webwatcher's reply to:

To avoid any gaps in coverage, subscriptions will renew automatically until canceled (as per the terms and conditions accepted) using the payment information previously provided. Customers can easily cancel their subscription at any time to avoid being charged going...
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#1043672
Webwatcher's reply to:

This is an Apple issue where the customer needs to contact in order to resolve their iCloud backup issues. WebWatcher is performing as advertised in this account.
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I didn't like
  • Text data stopped working
  • Poor customer service
  • Text data stopped coming
#1042636
Webwatcher's reply to:

This is an Apple issue and has nothing to do with WebWatcher. If you change the Apple ID & Password of the target device, you have to update that info in your WebWatcher account to continue recording data. WebWatcher is performing as advertised.
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I liked
  • It looked like a good product
I didn't like
  • Referred to apple to correct their software
#1035746
Webwatcher's reply to:

Awareness Technologies Terms of Use and End User Licensing Agreement require that you only install its software on devices that you own or have permission to monitor and that you inform all users of those devices that they are being monitored. To ensure proper use, we...
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#1034617
Webwatcher's reply to:

WEBWATCHER - Not even as good as a basic service
WEBWATCHER - Not even as good as a basic service
WEBWATCHER - Not even as good as a basic service
Customer filed a chargeback with their credit card company on 2/20/17 freezing their account as they filed the claim under Fraud. Customer then reached out to us on 3/29/17 claiming that it was him and not Fraud and even paid the $20 reactivation fee. Recorded data is...
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I liked
  • Idea
  • Price
I didn't like
  • Poor refund policy
  • Tech support no use at all
  • Actual product did not deliver
#1034191
I recently put your 30 day plan plus your extended 29.99 extended thing to get all data, or something like that. Everything worked great. And about 1 And a half weeks later it would not let me log in. I have tried everything. Even an update. It will keep saying my...
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#1028369
Webwatcher's reply to:

Customer signed up for the 7 day Free Trial on 3/25/17 which includes 1 view per data type. This customer then manually clicked to upgraded to a paid subscription to view all data. At that point they ended their Free Trial and began their Annual Subscription. The...
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#1026304

Contact Webwatcher

Headquarters Address:
WebWatcher Corporate Headquarters
Awareness Technologies 4640 Admirality Way, Suite 1010
Los Angeles, California 90292
United States
Phone:
(800) 340-6867
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Webwatcher's reply to:

Call data is actually in customer’s WebWatcher account. Could be that no calls were made in the time period for which they were searching in WebWatcher.
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#1021540