Katilynn Byh

Not getting full services

I'm trying to figure out why I'm only able to see text messages not the call log

WebWatcher Reply:
Thank you for your feedback. We’re sorry this product isn’t working for you. Please contact us at https://webwatcher.com/contact.html to let us know what went wrong so we can try to solve the problem. We look forward to assisting you.
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Anonymous

OK Software, Clumsy Interface, Bad Business Practice

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I really hate these guys, hope to find an alternative before my annual subscription runs out. 1.

They upsell you for MANY things. Want to block sites, not just monitor? Extra fee. Want to switch to a new computer?

Extra fee. Need extra support? White glove support service. Add an extra computer?

Extra fee. 2. The software is a little buggy, doesn't monitor everything, and takes some extra work to get it working properly.

Overall, not happy. Quite angry at times, when they want to upsell me for an "extra" service that shouldn't be extra, such as switching computers, or getting the software to work.

WebWatcher Reply:
We apologize for the inconvenience and difficulty you experienced. We'd like to learn more about your specific situation and make things right. Please contact us at https://webwatcher.com/contact.html whenever is most convenient for you.
View full review
Pros:
  • Sites it blocked
  • Basic functionality
Cons:
  • Hard to use softare
  • Sneaky upselling
  • The
Reason of review:
Damaged or defective
Loss:
$147
Preferred solution:

Let the company propose a solution

Anonymous

Webwatcher - Webwatcher - Monitoring Software Review

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I got the Webwatcher but my son found out so he block my apps On my phone..im still really upset for what he did..now im trying to get my money back.. I cancel my email..palomita_blanca00@***.com and had to redo a new gmail..yahoo..cuz someone hacked my accounts..when my son gave them my info

WebWatcher Reply:
Customer signed up for the WebWatcher Free Trial on 5/7/17 and then manually upgraded to a paid subscription on 5/9/17. Customer is continuing to login into their account as of 6/6/17 and is actively using the software. WebWatcher is performing as advertised.
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Qasim Lgu

Webwatcher - Monitoring Software Review

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Its not showing calls text or sites visiter

WebWatcher Reply:
To avoid any gaps in coverage, subscriptions will renew automatically until canceled (as per the terms and conditions accepted) using the payment information previously provided. Customers can easily cancel their subscription at any time to avoid being charged going forward. Refunds are not issued to customers for forgetting to cancel their subscription.
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Reason of review:
Bad quality
Keano Fjr

Text data not showing up

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Updated by user Sep 12, 2017

Still having issues, they tell me their engineers are working on it and will email me, never get an email. The system works well and then you have weeks where it doesn't work well, each time I am given a different excuse as to why the text data is not working, it's an apple issue, their system was updating etc.

I will use a new program when our time is up. if they were honest when it wasn't working I could understand that, but they are not. If you chat with them you get different reasons from different people and you can never reach someone to actually talk with them, you have to live chat.

They don't respond to emails either. Stay away!

Updated by user Jun 04, 2017

Went to Apple and got their help, the problem is not the apple account as Webwatcher has stated. Still to this day they have not contacted me yet, though I have asked several times and they have told me several times they would get a specialist on this problem and contact me. I still can only retrieve data about once a week or so.

Original review May 04, 2017

I have used Webwatcher for several years, it has always been a bit glitchy, but it usually resolves in a day or so. The past several weeks I have had all sorts of issues.

I have not been able to see the text data from the targeted device even though we have backed up to the cloud and their website says they have retrieved the data. I have contacted them many times and they offer no help except to say they will have someone contact time or they will send it to the development team. They try to imply I don't know how to use the software, but I have used it for years just fine. Also, they never admit they are having issues.

I have a service that does work and they don't care. Do not buy this service, they are not honest and it wont help you monitor the very thing they promise to monitor.

WebWatcher Reply:
This is an Apple issue where the customer needs to contact in order to resolve their iCloud backup issues. WebWatcher is performing as advertised in this account.
View full review
Cons:
  • Poor customer service
  • Product did not keep working
  • Text data stopped working
Reason of review:
Bad quality
Loss:
$100
Preferred solution:

Deliver product or service ordered

Anonymous

WebWatcher not working

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I contacted WebWatcher when it failed to connect to the target IOS phone. Here's the chat session: Guest: I've reset my granddaughters icloud account and cannot now access her device thru webwatcher?

How long does it take for apple to update the credentials in webwatcher You are now chatting with Tech Support. Tech Support: Welcome to WebWatcher Support My name is Tech Support and I’ll be happy to assist you today. If for any reason our chat is disconnected, please reconnect and ask to speak with me – I’m here to help. Tech Support: Sorry for keep you waiting.

Guest: good day, Tech Support Tech Support: Good day to you, Ticket: 0BD-2082B483-**** || Cancellation || ARS Disabled || Tech Support Tech Support: MY apologies kindly disregard that. A moment please as I check your record. Guest: my granddaughter's new apple id is sas0204@***.net Tech Support: Let me check your account first. Guest: sure Tech Support: Can you verify me the First and last name please as I can see there 2 account under on this email address.

Guest: kerry stokes, how 2? Tech Support: ok. as per checking again there is only one. thank you for verifying.

Guest: good Tech Support: As per checking, your license still not yet assign. Do you have username and password icloud account of the target user? Guest: yes, sas0204@***.net p/w Buttercup04! Tech Support: You can install this software without the target device as long as you have the icloud account of the user.

Tech Support: Can you log in to your account, so I can walkthrough you? Guest: I'm on my PC with webwatcher open... Tech Support: ok, please go to settings and click " Download and Licensing " , on that page Apple ID Managment please put the iclound account in this way you can now assign the software. Guest: can I do that while chatting with you, it seems to have locked me out Tech Support: sure, take your time.

Tech Support: please let me know if you are done assigning the license. Guest: ww tells me the id and pw are invalid Tech Support: I see, please let me try this in my end. Tech Support: please bear with me. Guest: sure Tech Support: It seems also incorrect in my end.

the possible the username and password has been updated. Guest: I just changed the pw today. 30 min ago Tech Support: In this case, you must have access the correct username and password of the target user. Guest: then verified it by loging into apple again Tech Support: are you able to log in?

using on the apple website? Guest: yes Guest: just did again Tech Support: the device you are using to log in icloud account is it the PC device? Guest: correct Tech Support: ok Tech Support: let mee what I can do for this one. Tech Support: this will take a moment.

Tech Support: still checking with our developers for this one. Guest: ok Tech Support: Thank you for waiting. Tech Support: Can you verify what is the IOS version of the device you like to monitor>? Guest: Model: iPhone 5c Version:iOS 10.2.1 Guest: from the apple websight Tech Support: Thank you for verify.

Tech Support: can you try to log in your credentials on this link below: https://www.icloud.com/ Tech Support: if you are able to log in? Guest: yes Tech Support: This must have been an issue on Apple that does not allow the registration to complete. As Apple has updated the icloud version wherein it automatically locks down account once icloud username and password is accessed. Guest: so this means that webwatcher is no longer a program that can perform on this platform of IOS?

Tech Support: it still perform on the IOS, we just had an issue and in this case, Please contact Apple to further troubleshoot this issue Guest: I think I just want a refund, I'll look for another solution. Guest: I don't have time to do the technical work that I believe I paid for... Guest: If your program doesn't work in this instance, they why should I pay for it? Tech Support: I’m so sorry that you feel this way, For the refund request this will be handled on the different department.

please Kindly submit a ticket at https://ticket.awarenesstechnologies.com/Main/frmNewTicket.aspx?InstanceID=21e34912-b438-****-*fe7-1061abd90586. For Username, enter the email you used when signing up for WebWatcher. For Email, note your preferred contact email address, and for Subject write “Refund Request.” Please use the Message Body to briefly elaborate on the reason for submitting a refund request. Once submitted you will receive a response from our Refunds Department within 24-72 hours.

They finally told me it was an apple problem and for me to ask them to resolve it.

I asked for my money back. We'll see...

WebWatcher Reply:
This is an Apple issue and has nothing to do with WebWatcher. If you change the Apple ID & Password of the target device, you have to update that info in your WebWatcher account to continue recording data. WebWatcher is performing as advertised.
View full review
Pros:
  • It looked like a good product
Cons:
  • Referred to apple to correct their software
Reason of review:
Not as described/ advertised
Loss:
$100
Preferred solution:

Full refund

Anonymous

Webwatcher - Monitoring Software Review

Hi had ur app on my phone this was a x girl friend that i had. i had 2 get the police 2her so take your app off my phone *** this is now going back in the hands off the police now *** niver consented 2 this so take it off now thank g muirhead.

WebWatcher Reply:
Awareness Technologies Terms of Use and End User Licensing Agreement require that you only install its software on devices that you own or have permission to monitor and that you inform all users of those devices that they are being monitored. To ensure proper use, we require the user to have both physical and password access. Failure to do so may result in breaking of Federal and State laws. Awareness Technologies will cooperate with authorities in investigation of any allegations of misuse. In addition, we will immediately terminate your license without notice or refund. Consult legal counsel if you have questions regarding your specific circumstances
View full review
Martice Exk
map-marker Westport, Connecticut

WEBWATCHER - Not even as good as a basic service

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WEBWATCHER - Not even as good as a basic service
WEBWATCHER - Not even as good as a basic service - Image 2
WEBWATCHER - Not even as good as a basic service - Image 3

Paid for this service over 2 months ago and SO REGRETFUL . So many problems encountered and the tech support have been NO HELP AT ALL .

This is my opinion based on my experience of this ' service ' 1 - Tracking is POOR . It can go for many many hours without giving Tracking information and ' tech support ' just say must be out of range or target unit location is switched off - all nonsense ---- Plus , I've actually had the device in my hand when the tracking did register BUT 30 miles away .... it's happened several times since . ' TRACKING???

' LOL !! 2 - Texts don't always record 3 - Pictures don't always record 4 - ACTIVITY LOG - Often does not load and ' tech support ' say log out and try again in 24 hours .... WOW ' mobile monitoring ' ..... if l wanted to check the device tomorrow l would n't be trying to monitor it today .

5 - Tech support --- HA .... In my experience these guys are less than useless ... do not help at all BUT love a good argument . 6 - Login - Have had many problems simply logging on to their website .

This experience is the worst web experience of all time for me and I CAN NOT RECOMMEND THIS ' SERVICE ' BASED ON THE PROBLEMS THAT I HAVE LISTED ABOVE . I WILL AVOID THEM THE NEXT TIME I NEED A MONITORIN SERVICE .

WebWatcher Reply:
Customer filed a chargeback with their credit card company on 2/20/17 freezing their account as they filed the claim under Fraud. Customer then reached out to us on 3/29/17 claiming that it was him and not Fraud and even paid the $20 reactivation fee. Recorded data is working as advertised in their WebWatcher account where the activity log shows they log in multiple times a day to view data as recently as 4/14/17. WebWatcher is performing as advertised!
View full review
Pros:
  • Price
  • Idea
Cons:
  • Tech support no use at all
  • Was visible in device menu
  • Poor refund policy
Reason of review:
Bad quality
Loss:
$100
Preferred solution:

Deliver product or service ordered

Ervine Njr

Won't connect???

I recently put your 30 day plan plus your extended 29.99 extended thing to get all data, or something like that. Everything worked great.

And about 1 And a half weeks later it would not let me log in. I have tried everything. Even an update. It will keep saying my phone it's not connected to the internet but u have no problems connecting with other apps.

Please help me figure this out because I've spent a good bit of money with y'all and now u can't use it. Thanks

WebWatcher Reply:
We apologize for the inconvenience and difficulty you experienced. We'd like to learn more about your specific situation and make things right. Please contact us at https://webwatcher.com/contact.html whenever is most convenient for you.
View full review
Reason of review:
Damaged or defective
Anonymous

Webwatcher - Monitoring Software Free Trial Review

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So i signed up for Webwatchers, it said it was a seven day trial. I was unable to see the features then it ask for my credit card bit say its not charging me.

Then i check my statement online and they charged me 99.95 dollars.

Also in order for me to watch any of the things they advertised they want me to up grade again 29.95× 12. This company is a fraud.

WebWatcher Reply:
Customer signed up for the 7 day Free Trial on 3/25/17 which includes 1 view per data type. This customer then manually clicked to upgraded to a paid subscription to view all data. At that point they ended their Free Trial and began their Annual Subscription. The product is performing as advertised and the customer is logging into their account as of today (3/28/17) many times to view data.
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Reason of review:
Not as described/ advertised
Antwanette Nfe

Webwatcher - Monitoring Software Review

I don't think webwatcher it's recording information accurately cuz I haven't seen any calls on the other device that I'm spying on or texts or anything like that since yesterday and the phone is being used now and I have not yet gotten any alerts

WebWatcher Reply:
Call data is actually in customer’s WebWatcher account. Could be that no calls were made in the time period for which they were searching in WebWatcher.
View full review
Reason of review:
Bad quality
Anonymous

Webwatcher - Monitoring Software Review

This product never worked correctly. Of course they will not refund your money.

Only thing they will do is blame you & laugh all the way to the bank! Tonya M.

WebWatcher Reply:
We apologize for the inconvenience and difficulty you experienced. We'd like to learn more about your specific situation and make things right. Please contact us at https://webwatcher.com/contact.html whenever is most convenient for you.
View full review
Reason of review:
Bad quality
Nara Zjm

Webwatcher - Review in Software category

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Trying to pay for monthly but its not working.

WebWatcher Reply:
Customer attempted to upgrade within their account but unfortunately their credit card was declined due to a Billing Address mismatch. We have contacted this customer to get a valid form of payment.
View full review
Reason of review:
Problems with payment
Homero Bwv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Webwatcher - Account Review

I cannot login into my webwatcher account

WebWatcher Reply:
The login site was down temporarily for maintenance. Customers were notified of this situation.

Maintenance is now complete.
View full review
Yesenia R Qmh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

I was charged twice

WebWatcher - I was charged twice
WebWatcher - I was charged twice - Image 2
Order id 975**** on August 11, 2023 and order id 975**** on August 13, 2023 for the amount of $129.95 twice. Please refund asap. Why would u charge me twice in 2 different cards?
View full review
Loss:
$260
Cons:
  • Bad customer service

Preferred solution: Full refund

User's recommendation: Not cool