WebWatcher
WebWatcher Reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerI was charged twice
- Bad customer service
Preferred solution: Full refund
User's recommendation: Not cool
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDenied Refund
- Will not refund when software is not working as advertised
Preferred solution: Full refund
User's recommendation: No Recommendations
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSupport
- Great monitoring system when it waa working
- Have made changes and no longer monitors properly
Preferred solution: I would like assistance getting to product to work properly again.
Webwatcher - Subscription Review
It was advertised that you could pay $8 and change monthly and could cancel anytime. I made this selection and discovered the next day that they had taken $99.95 out of my account for the entire year.
The only way to contact them was to email them, which I did immediately. I got one response from someone who said that I purchased it and there will be no refund. I also, should have read more thoroughly as everything is stated in their agreement. It was totally misleading.
I emailed back several times with no response. The customer support number they give is a joke. It is a recording and you can't talk to a human. I made sure and cancelled my subscription and renewal.
After finally giving up on getting a reaponse or refund, I thought well if I already paid for I might as well use it. Found out they have live support. Messaged him the entire story about no reaponse and no refund and then told him that when I did log in, it did not work. It did not even give me the phone logs.
After much discussion that got no where, he tells me that even the customer service reps are not allowed the billing depts contact numbers! What?! I finally got off the message with him and decided to try and request for another refund and complaint. Two hours later, I get a text that they have AGAIN charged my account another $99.95!!
This company has no integrity. They are committing fraud and simply stealing people's money. They are very misleading. I will be reporting them to every agency I can and will be putting a stop on the money they are taking out of my account.
If this company decides to send me a *** *** response with their so called contact number, I would like to tell them to go to ***. I hope they are shut down and held accountable to the people they stole money from.