WebWatcher

It was advertised that you could pay $8 and change monthly and could cancel anytime. I made this selection and discovered the next day that they had taken $99.95 out of my account for the entire year.

The only way to contact them was to email them, which I did immediately. I got one response from someone who said that I purchased it and there will be no refund. I also, should have read more thoroughly as everything is stated in their agreement. It was totally misleading.

I emailed back several times with no response. The customer support number they give is a joke. It is a recording and you can't talk to a human. I made sure and cancelled my subscription and renewal.

After finally giving up on getting a reaponse or refund, I thought well if I already paid for I might as well use it. Found out they have live support. Messaged him the entire story about no reaponse and no refund and then told him that when I did log in, it did not work. It did not even give me the phone logs.

After much discussion that got no where, he tells me that even the customer service reps are not allowed the billing depts contact numbers! What?! I finally got off the message with him and decided to try and request for another refund and complaint. Two hours later, I get a text that they have AGAIN charged my account another $99.95!!

This company has no integrity. They are committing fraud and simply stealing people's money. They are very misleading. I will be reporting them to every agency I can and will be putting a stop on the money they are taking out of my account.

If this company decides to send me a *** *** response with their so called contact number, I would like to tell them to go to ***. I hope they are shut down and held accountable to the people they stole money from.

I signed up for the FREE trial that was for 7 days. When I checked my account they immediately put a hold on my account for $99.99.

When I contacted them they told me it was just a hold until the 7 day trial period and if I cancelled before then they would release it. I turned it in as fraud at my bank and cancelled the membership. Now, the money was never put back and Webwatchers blocked my account as fraud and I can't even used what they charged me for and my bank will not pay me back either. So, I am out $99.99 and I don't even have a subscription.

Stay AWAY from this company!!!!! They are not honest and they will take your money regardless of what they say. This snapshot is from a live chat.

Don't even try to talk to a person on the phone and this guy quit responding to me and they no longer would answer me on the live chat. I'm reporting them to the BBB.

I have a yearly subscription and I wanted to see the apps (snapchat, instagram etc). On the website it said in order to see the apps I had to upgrade for $29.95 so I did.

As soon as I paid, I saw no difference in the upgrade from the basic. I immediately contacted webwatcher and I have been emailing back and forth with someone telling me that no refund will be granted but will give me 4 weeks of data storage? That's not what I upgraded for. He tells me that they do not advertise that the software can monitor/record snapchats/instagram activities.

Very false/misleading advertising.

Basically they have taken my money and provided nothing in return. HORRIBLE customer service.

Im cancel the free trial and when i did they took out my money . Which i was on free trial and barely dis it today and cancel it today .

Webwatcher worked great until iOS 9.x.x+. Now, you have to wait 6 hours to request data.

Before, it will update data continuously throughout the day without you lifting a finger. For being one of the most expensive data monitoring software that is a joke. They charge $99 dollars + $9.99 to reinstall the program in the case that you delete it (what a joke) and $29.95 just to be able to see phone location, installed apps and skype/kik conversations. Other companies offer this for free with purchase.

Another issue is that if you request data, it takes hours just to get the data on your account. Ridiculous.

BEWARE!!!! I signed up for free trial of the Webwatcher software Sept. 9th and cancelled the same day Sept. 9th. I am copying email to prove it and they still charged me $99.95 and when I filed for refund they said they did not refund. I CANCELLED BEFORE 7 DAYS WERE UP!!!

From: "WebWatcher Support Team" To: "Penny Lindsey" Sent: Friday, September 9, 2016 10:31:50 AMSubject: WebWatcher Cancellation Notification

Subscription Cancellation Notification

Dear Penny,

This message is to confirm that your WebWatcher subscription has been cancelled. To add a subscription back to your account, please visit www.webwatcher.com or call us at 800.340.6867.

Regards,

WebWatcher Customer Support

NOTICE DATE OF EMAIL!!!

I also made the mistake of signing up for a free trial. Sure enough literally half hour later $99.95 gone from my account for a so called "credit card hold" solely for verification purposes.

Immediately cancelled an sent numerous emails. Was told I would get my back immediately upon cancellation,possibly a couple days wait for bank reasons. I've sent numerous emails an it's been at minimum 3 business days since the cancelation. No money returned.

Do not buy this product. It's truly nothing more than a scam.

I purchased 39.95 plan only to re addlize i need physical target in hand ,,,plus no rufund because of clever marketing stradegy ,,,very dishonest advertising and i will be contacting my bank in the morning,,,,,not buyimg somthing i cant use

I have called 5 times no return contact.

Call me at198******** to handle this issue thanks . Stop taking money from my account I have attempted 5 times to have this done.

WORST PRODUCT/RUINED MY MACBOOK!

BEWARE! YOU NEED TO READ THIS BEFORE YOU BUY!!

THESE PEOPLE DO NOT HONOR THEIR RISK FREE TRIAL AND DO NOT REFUND YOUR MONEY.

I purchased this subscription and had trouble downloading on my MacBook Pro (2018 model). 3 days later, I had to call tech support to help because the download didn’t complete successfully. I thought it was my error. Tech support assisted remotely and it seemed to load successfully.

We hung up and the backup data for the phone I need to monitor did not complete. My computer froze and shut off. I had to take it to a tech to service it. I requested a refund within the 3 day trial period and they sent a generic response, not at all addressing my issue.

I complained and filed a claim with PayPal, but PayPal doesn’t refund any software related purchases. Webwatcher also sent the same generic response to PayPal, as a reply, no different than what webwatcher sent me. These people are scammers and sheisters!!! Their software is junk, too.

I found out, after I had to pay, that you have to download data on your computer from the phone you are monitoring every time you want to review the info. What the *** Who has time for that crap?!! DO NOT BUY THIS SUBSCRIPTION! IT’S CRAP!!

JUNK!!

And, they do not have an idea of what customer service is. They only have automatic replies to emails, which proves they have no business sense or adequate payroll funds, whatsoever.

On 6/9/19 I paid for a one year subscription. It said I had a 7 day free trial first.

I was charged anyways. After five days I canceled the subscription because the app did not do everything it said it could. I canceled my subscription and requested a full refund. I was told I will get an email with a ticket number.

I never got the email. I emailed them several times and never got a response. Today I got on the site and talked to live support. I was told I never requested a full refund or cancelled.

I have emails to prove I did but they don't seem to care. I was told it was past the 7 days so they are going to keep the full amount paid $129.95. I deleted the app and have not even tried to use since I canceled.

I think they deleted my request and refund to wait for the 7 the day so they can keep my full payment. This site is a scam and it does not do half of what it claims it can do