Lauren B Ewq

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Verified Buyer
|

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Verified Reviewer
| map-marker Los Angeles, California

Account not working

WebWatcher - Account not working
I originally paid the $150 and then I have two more charges and I only got seven days. I should have it for at least three months.
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Yesenia R Qmh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

I was charged twice

WebWatcher - I was charged twice
WebWatcher - I was charged twice - Image 2
Order id 975**** on August 11, 2023 and order id 975**** on August 13, 2023 for the amount of $129.95 twice. Please refund asap. Why would u charge me twice in 2 different cards?
View full review
Loss:
$260
Cons:
  • Bad customer service

Preferred solution: Full refund

User's recommendation: Not cool

Tamilyn W

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Verified Reviewer

Lack of customer service to even answer questions

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DoI was hoping to speak to someone to ask questions about your product prior to purchasing, but am just led around and around in circles with no live agent available.
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Preferred solution: A live phone call

User's recommendation: Don’t bother

Demetrius I

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Verified Reviewer

Denied Refund

WebWatcher - Denied Refund
I tried to put the software on my kids phone and it didnt track there messages or locations. Im very disappointed in the software and would like a refund. But customer support said no Refund. What a Scam
View full review
Loss:
$130
Cons:
  • Will not refund when software is not working as advertised

Preferred solution: Full refund

User's recommendation: No Recommendations

Heather D Vcb

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Verified Reviewer

Support

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I have sent multiple emails and have called over the last 5 weeks and can not get any service or response. This company started out great, I have used them for over 2 years but now they have changed and you can no longer chat with them and I am getting no response to help me get the service to work properly.
View full review
Loss:
$100
Pros:
  • Great monitoring system when it waa working
Cons:
  • Have made changes and no longer monitors properly

Preferred solution: I would like assistance getting to product to work properly again.

Anonymous

Webwatcher - Subscription Review

It was advertised that you could pay $8 and change monthly and could cancel anytime. I made this selection and discovered the next day that they had taken $99.95 out of my account for the entire year.

The only way to contact them was to email them, which I did immediately. I got one response from someone who said that I purchased it and there will be no refund. I also, should have read more thoroughly as everything is stated in their agreement. It was totally misleading.

I emailed back several times with no response. The customer support number they give is a joke. It is a recording and you can't talk to a human. I made sure and cancelled my subscription and renewal.

After finally giving up on getting a reaponse or refund, I thought well if I already paid for I might as well use it. Found out they have live support. Messaged him the entire story about no reaponse and no refund and then told him that when I did log in, it did not work. It did not even give me the phone logs.

After much discussion that got no where, he tells me that even the customer service reps are not allowed the billing depts contact numbers! What?! I finally got off the message with him and decided to try and request for another refund and complaint. Two hours later, I get a text that they have AGAIN charged my account another $99.95!!

This company has no integrity. They are committing fraud and simply stealing people's money. They are very misleading. I will be reporting them to every agency I can and will be putting a stop on the money they are taking out of my account.

If this company decides to send me a *** *** response with their so called contact number, I would like to tell them to go to ***. I hope they are shut down and held accountable to the people they stole money from.

WebWatcher Reply:
This customer signed up for the Free Trial on 12/1/16 which states that after the 7 day trial period, WebWatcher costs $8.95/month when paid annually

However, this customer actually returned to their account on 1/11/17 and manually upgraded to the Annual Subscription of $99.95 (8.95/month when paid annually)

Customer can cancel their subscription directly in their account at any time.
View full review
Reason of review:
Not as described/ advertised
Theophil Izq

Webwatcher - Monitoring Software Free Trial Review

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Webwatcher - Monitoring Software Free Trial Review

I signed up for the FREE trial that was for 7 days. When I checked my account they immediately put a hold on my account for $99.99.

When I contacted them they told me it was just a hold until the 7 day trial period and if I cancelled before then they would release it. I turned it in as fraud at my bank and cancelled the membership. Now, the money was never put back and Webwatchers blocked my account as fraud and I can't even used what they charged me for and my bank will not pay me back either. So, I am out $99.99 and I don't even have a subscription.

Stay AWAY from this company!!!!! They are not honest and they will take your money regardless of what they say. This snapshot is from a live chat.

Don't even try to talk to a person on the phone and this guy quit responding to me and they no longer would answer me on the live chat. I'm reporting them to the BBB.

WebWatcher Reply:
We apologize for the inconvenience and difficulty you experienced. We'd like to learn more about your specific situation and make things right. Please contact us at https://webwatcher.com/contact.html whenever is most convenient for you.
View full review
Reason of review:
Problems with payment
1 comment
Guest

No one has every contacted me from Webwatcher to resolve this issue. I can never get a response. STAY AWAY from this service!!!!!

Buyer beware!!!!

Melvern Cec

REFUND POLICY UNACCEPTABLE

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I have a yearly subscription and I wanted to see the apps (snapchat, instagram etc). On the website it said in order to see the apps I had to upgrade for $29.95 so I did.

As soon as I paid, I saw no difference in the upgrade from the basic. I immediately contacted webwatcher and I have been emailing back and forth with someone telling me that no refund will be granted but will give me 4 weeks of data storage? That's not what I upgraded for. He tells me that they do not advertise that the software can monitor/record snapchats/instagram activities.

Very false/misleading advertising.

Basically they have taken my money and provided nothing in return. HORRIBLE customer service.

WebWatcher Reply:
Customer purchased WebWatcher for iOS (iPhone/iPad). Nowhere do not advertise that WebWatcher for iOS is able to record SnapChat & Instagram. Here is what we advertise with the Unlimited Update add-on package:
· Viber

· Deleted Text Messages

· WhatsApp

· Skype

· Tinder

· Kik

· Device location


Again, nowhere do we advertise that the Unlimited Update Package includes Snapchat & Instagram.
View full review
Cons:
  • Poor customer service
Reason of review:
Not as described/ advertised
Anonymous
map-marker San Antonio, Texas

Webwatcher - Monitoring Software Free Trial Review

Im cancel the free trial and when i did they took out my money . Which i was on free trial and barely dis it today and cancel it today .

WebWatcher Reply:
Customer signed up for Free Trial which lasts 7 days.

On the 7th day the Free Trial ended and the customer’s Paid Subscription began.

This process was made very clear at the time of sign up when the customer filled out the sign up form with their credit card number agreeing that their Paid Subscription would begin on day 7.

However, the customer did have the option to cancel before day 7 if they did not want to begin a Paid Subscription. Customer can (and has) cancelled the Paid Subscription in their account and will not be charged going forward.
View full review
Reason of review:
Problems with payment
Anonymous

Expensive & have to wait 6 hours between data request.

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Webwatcher worked great until iOS 9.x.x+. Now, you have to wait 6 hours to request data.

Before, it will update data continuously throughout the day without you lifting a finger. For being one of the most expensive data monitoring software that is a joke. They charge $99 dollars + $9.99 to reinstall the program in the case that you delete it (what a joke) and $29.95 just to be able to see phone location, installed apps and skype/kik conversations. Other companies offer this for free with purchase.

Another issue is that if you request data, it takes hours just to get the data on your account. Ridiculous.

WebWatcher Reply:
WebWatcher for iOS is an iCloud monitoring solution and one of the first solutions to support the iOS 9+ operating system.

In addition to automatically requesting data on behalf of customers who login to their accounts at least once every 48 hours, WebWatcher has always allowed those customers monitoring iOS 9+ devices to request data on demand (1x every 6 hours).

It is important to note that iOS 9 was released in September of 2015. The customer purchased WebWatcher in May of 2015, approximately 8 months after the release of the iOS version he mentions in this complaint.

Furthermore, the customer opted to add on to his subscription to see advanced features and continue the service for an additional year – this is not required and all WebWatcher customers have the option to cancel at ANYTIME throughout the subscription.

Our dedicated team of customer support professionals look forward to assisting this customer for the remainder of his subscription and helping him to make the most of his 2nd year using WebWatcher for iOS.
View full review
Reason of review:
Not as described/ advertised
Loss:
$130
Burley Ltx
map-marker Parsons, Tennessee

Charged when I cancelled the Free Trial before 7 days

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BEWARE!!!! I signed up for free trial of the Webwatcher software Sept. 9th and cancelled the same day Sept. 9th. I am copying email to prove it and they still charged me $99.95 and when I filed for refund they said they did not refund. I CANCELLED BEFORE 7 DAYS WERE UP!!!

From: "WebWatcher Support Team" To: "Penny Lindsey" Sent: Friday, September 9, 2016 10:31:50 AMSubject: WebWatcher Cancellation Notification

Subscription Cancellation Notification

Dear Penny,

This message is to confirm that your WebWatcher subscription has been cancelled. To add a subscription back to your account, please visit www.webwatcher.com or call us at 800.340.6867.

Regards,

WebWatcher Customer Support

NOTICE DATE OF EMAIL!!!

WebWatcher Reply:

Customer was refunded on the same day they submitted their cancellation request.

It is entirely dependent on their bank as to when the funds will be made available in their account again.

However, this customer has been refunded and their account has been cancelled.
View full review
Cons:
  • Customer service is dishonest
Reason of review:
Return, Exchange or Cancellation Policy
Loss:
$100
Preferred solution:

Full refund

Rocco Tbo
map-marker Alvada, Ohio

Webwatcher - Monitoring Software Free Trial Review from Alvada, Ohio

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I also made the mistake of signing up for a free trial. Sure enough literally half hour later $99.95 gone from my account for a so called "credit card hold" solely for verification purposes.

Immediately cancelled an sent numerous emails. Was told I would get my back immediately upon cancellation,possibly a couple days wait for bank reasons. I've sent numerous emails an it's been at minimum 3 business days since the cancelation. No money returned.

Do not buy this product. It's truly nothing more than a scam.

WebWatcher Reply:
Customer signed up for Free Trial which lasts 7 days. On the 7th day the Free Trial ended and the customer’s Paid Subscription began.
This process was made very clear at the time of sign up when the customer filled out the sign up form with their credit card number agreeing that their Paid Subscription would begin on day 7.
However, the customer did have the option to cancel before day 7 if they did not want to begin a Paid Subscription. Customer can (and has) cancelled the Paid Subscription in their account and will not be charged going forward.
View full review
Reason of review:
Not as described/ advertised
Clifton E
map-marker Palm Desert, California

Very unhappy , very recieving marketing tactics.make u believe it's all remote access ,only to find out it's not. Ask for a refund because it's not as it portrays and they try and not realese your re

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I purchased 39.95 plan only to re addlize i need physical target in hand ,,,plus no rufund because of clever marketing stradegy ,,,very dishonest advertising and i will be contacting my bank in the morning,,,,,not buyimg somthing i cant use

WebWatcher Reply:
Hi Clifton,

I’m sorry that you didn’t receive the service that you expected. WebWatcher for Android requires physical access to the device you are authorized to monitor. This means that if the target Android device has a password lock, you will need to have password access to install WebWatcher. This has been clearly stated on our website under the Android section which you can review before purchasing (https://www.webwatcher.com/android-monitoring).

In the event that you have further questions or concerns regarding this matter, please feel free to contact our Support Team by using our Live Chat feature (https://www.webwatcher.com/contact) We are happy to assist you.
View full review
Reason of review:
Not as described/ advertised
Loss:
$43
Preferred solution:

Full refund

Nadezhda Ack
map-marker Luling, Louisiana

I want my service canceled asap

I have called 5 times no return contact.

Call me at198******** to handle this issue thanks . Stop taking money from my account I have attempted 5 times to have this done.

WebWatcher Reply:
Hi Patricia,

We are sorry for any inconvenience. Please know we are here for you 24/7 with many convenient ways to get in touch. To contact our Customer Support go to: https://webwatcher.com/contact.html
View full review
Cons:
  • Poor customer service
Reason of review:
Poor customer service
Preferred solution:

Full refund

Mercedes Bsw

BEEARE!! THEY DO NOT HONOR RISK FREE TRIAL

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WORST PRODUCT/RUINED MY MACBOOK!

BEWARE! YOU NEED TO READ THIS BEFORE YOU BUY!!

THESE PEOPLE DO NOT HONOR THEIR RISK FREE TRIAL AND DO NOT REFUND YOUR MONEY.

I purchased this subscription and had trouble downloading on my MacBook Pro (2018 model). 3 days later, I had to call tech support to help because the download didn’t complete successfully. I thought it was my error. Tech support assisted remotely and it seemed to load successfully.

We hung up and the backup data for the phone I need to monitor did not complete. My computer froze and shut off. I had to take it to a tech to service it. I requested a refund within the 3 day trial period and they sent a generic response, not at all addressing my issue.

I complained and filed a claim with PayPal, but PayPal doesn’t refund any software related purchases. Webwatcher also sent the same generic response to PayPal, as a reply, no different than what webwatcher sent me. These people are scammers and sheisters!!! Their software is junk, too.

I found out, after I had to pay, that you have to download data on your computer from the phone you are monitoring every time you want to review the info. What the *** Who has time for that crap?!! DO NOT BUY THIS SUBSCRIPTION! IT’S CRAP!!

JUNK!!

And, they do not have an idea of what customer service is. They only have automatic replies to emails, which proves they have no business sense or adequate payroll funds, whatsoever.

WebWatcher Reply:
Hi Isabelle, We are sorry for any inconvenience. Please know we are here for you 24/7 with many convenient ways to get in touch. To contact our Customer Support go to: https://webwatcher.com/contact.html
View full review
Cons:
  • Defective software
  • Misleading refund policy
Reason of review:
Damaged or defective
Loss:
$300
Preferred solution:

Full refund

Matt G Tqa

Scam web site

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On 6/9/19 I paid for a one year subscription. It said I had a 7 day free trial first.

I was charged anyways. After five days I canceled the subscription because the app did not do everything it said it could. I canceled my subscription and requested a full refund. I was told I will get an email with a ticket number.

I never got the email. I emailed them several times and never got a response. Today I got on the site and talked to live support. I was told I never requested a full refund or cancelled.

I have emails to prove I did but they don't seem to care. I was told it was past the 7 days so they are going to keep the full amount paid $129.95. I deleted the app and have not even tried to use since I canceled.

I think they deleted my request and refund to wait for the 7 the day so they can keep my full payment. This site is a scam and it does not do half of what it claims it can do

WebWatcher Reply:
Hi Matt, We are sorry for any inconvenience. Please know we are here for you 24/7 with many convenient ways to get in touch. To contact our Customer Support go to: https://webwatcher.com/contact.html
View full review
Cons:
  • Product
Reason of review:
Not as described/ advertised
Loss:
$130
Preferred solution:

Full refund

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